Due to the nature of our products, we regret to inform you that we can not accept returns at this time.
If your package has arrived damaged, please Contact Us with your order number and pictures of the damage so we can quickly send over your replacement.
Shipping rates for many items are based on weight. You can see an estimate of shipping rates when you add items to cart and use the 'Estimate Shipping' calculator via the Shipping section in your cart. Shipping ranges anywhere from $2.77 to $17.44.
Shipping Process Time
Packages are shipped within 1-3 business days. Sales, events, etc. can lead to extra handling time.
We offer free shipping for all domestic orders over $75 (excluding tax).
We are currently shipping to Australia, Austria, Brazil, Brunei, Canada, France, Germany, Greece, Hong Kong, Italy, Japan, Korea, Malaysia, Mexico, Singapore, Spain, Switzerland, UAE, and UK. We may be able to ship to other countries as well so please email us and upon confirmation, we will add them to our website. Packages should take about 1 week to get delivered with some packages requiring more time such as 2-4 weeks. Please note customs differ and do take time to clear packages so we can not guarantee delivery time. Please also note you may be charged duties by customs. It is the customer(importer)'s responsibility for these charges if incurred.
For some packages, we use a package transfer facility where you package first gets delivered to an international shipment center in the US. After receipt at this facility, your shipment is forwarded to your shipping address. In this case, shipment will take an extra 3-4 days for domestic delivery and we don't inform you until the international tracking number is issued by this shipment center facility, even though your shipment is being processed. If you ever have any questions, concerns about the status of your package, please feel free to send us an email and we can assist you.